Privacy Policy

1. Introduction

Genesis Family Foundation (“we”, “us”, “our”) is committed to honoring your dignity and confidentiality. Guided by biblical principles and professional ethics, we strive to safeguard your personal and health information. This Policy explains how we collect, use, disclose, retain, and protect your information.

 

2. Scope

This Policy applies to:

• Clients of our mental health services (individual, couples, child, group therapy, and coaching)
   

• Website visitors (https://www.genesis-family.com)
   

• Contact via phone, email, or on-site forms
   

 

3. Information We Collect

A. Personal & Contact Information

• Name, address, phone, email
   

• Emergency and personal contacts
   

B. Health & Treatment Information (Protected Health Information — PHI)

• Any PHI information that is given on the website will be deleted immediately upon the completion of the client onboarding. Please find more information on our data storage and privacy policies in our Terms and Conditions and our Informed Consent document.
   

C. Website Use Data

• IP address, browser type, pages visited, and analytics via cookies. This data is collected anonymously and used to improve our online presence.
   

 

4. How We Use Your Information

• Treatment: To assess, plan, coordinate, and provide quality care .
   

• Payment: To bill and receive payment from clients or insurers.
   

• Operations: For scheduling, records management, quality control, and staff training.
   

• Appointment & Support: To contact you and respond to inquiries.
   

• Scholarships, Events, Newsletter: With your permission, we may inform you about scholarship opportunities or events.
   

 

5. Disclosure of PHI

We may disclose PHI:

• To other healthcare providers involved in your care (with your consent or under coordination exceptions) en.wikipedia.org+5knowncounseling.com+5treatmhtexas.com+5urshancollege.orgthe74million.org+15hhs.gov+15texasattorneygeneral.gov+15.
   

• For payment to insurance companies and billing entities.
   

• For operations, such as audits or staff training.
   

• In emergencies, if you pose harm to yourself or others, as required by law.
   

• When legally required, e.g. subpoenas, reporting abuse, or public health obligations.
   

• With your written authorization, for purposes outside treatment, payment, or operations.
   

 

6. Your Rights

As a client, you have the right to:

1. Access and Copy your records upon request 

2. Request Amendments to correct inaccuracies.
    

3. Request Restrictions on certain uses and disclosures (though not always enforceable).
    

4. Receive Confidential Communications (e.g., communication via alternate contact method).
    

5. Obtain Accounting of Disclosures for purposes other than treatment, payment, and operations.
    

6. Revoke Authorizations in writing, except where information has already been used or disclosed.
    

 

7. Cookies & Website Tracking

Our website uses cookies to improve user experience and functionality. You may disable cookies via your browser, but it may limit access to certain features.

 

8. Data Security & Retention

We utilize physical, administrative, and technical safeguards—including encryption—to protect data integrity and confidentiality reuters.com+4treatmhtexas.com+4en.wikipedia.org+4gencomhealth.org+14hhs.gov+14treatmhtexas.com+14. PHI is retained in accordance with federal and Texas guidelines; it is securely destroyed when no longer needed.

 

9. Changes to This Policy

We may update this Privacy Policy; the revised version will be posted on our website with an updated effective date.

 

10. Contact

For questions or requests regarding this Privacy Policy, or to make a complaint about PHI use or disclosure, please contact:

Genesis Family
Email: info@genesis-family.com
Phone: 713‑913‑4575
17629 El Camino Real, Ste 202, Houston, TX 77058

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights.

 

11. Consent

By engaging in our services or using our website, you acknowledge that you have read and understand this Privacy Policy and consent to its terms.

 

Closing Thought
At Genesis Family, our practice of confidentiality reflects both our professional dedication and biblical calling to shepherd your well-being with integrity and grace.